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Terms & Conditions of Business


  • We respectfully request that fees are payable before or on the day of your appointment and regret that treatment can only be given to patients with up to date accounts.
  • As clinical time has been reserved exclusively for you we do require a deposit for your first appointment with us. If you need to change the appointment we require at least two working days’ notice (for more complex cases there may be longer notice required please see full terms and conditions of your treatment plan). A deposit cannot be refunded without the required notice unless we have been able to re-book the appointment with another patient.
  • Persistent failure to attend an appointment may result in being charged at an administration fee of £20.00 per 15 minutes of an appointment.

Please note that the practice is unable to accept a cancellation via the answering machine. In the case of bereavement and illness this will be waived.

  • Treatment plans are estimates only and we will endeavour to inform you of change of fees once the treatment plan has started. Additional procedures may be carried out if essential and in the best interest of the patient.
  • Estimates are valid for three months from the date of the treatment plan. We are able to offer finance for many treatments – please ask a Patient Coordinator for details.
  • It is the patient’s responsibility to attend the dental practice for examinations and treatment as covered by the Dental HealthPlan.
  • As a courtesy we provide an appointment reminder and recalls to all patients but we are unable however to accept any responsibility if our mailing or SMS does not work for any reason.

Skin at CDG

The clinician will not accept liability for any patient who does not follow the pre and post treatment advice. In the interests of your safety they may refuse to treat you. The fail to attend fee will be applied in such cases.


Patients are required to visit the dentist at the interval prescribed by their dentist in order to maintain their oral health. If they decide not to attend as prescribed by their dentist, they may require a more extensive examination at their next appointment.

Hygiene Appointments

Hygiene appointments must be prescribed by the Dentist in accordance with General Dental Council regulations. We are unable to book a Hygienist appointment for you without attending your scheduled examination with your Dentist.


  • Referral to any other clinician than your own, may incur a consultation fee and this is dependent upon the nature of the referral.
  • Deposits are due before the appointment day.
  • If a third party is paying for your fees they will be required to sign an agreement before your treatment commences.
  • For patients claiming their treatment costs through Special Payments at Social Security, any initial examination fee will be charged at the current rate in order for an estimate to be given to Social Security. When the patient has a letter to confirm their entitlement, this must then be provided to the practice and scanned in order to facilitate treatment. Patients who do not provide this will not be treated.
  • For young people who are attending without the person responsible for their fees, we respectfully request that the care appointment is paid for before or on the day of the appointment. We are able to take payment with a debit or credit card over the phone for your convenience.
  • The discount included in your dental healthplan will not apply to previously reduced promotional fees at the practice, which we may run from time to time.

If you require further clarification on any of these terms and conditions we will be very pleased to assist.


  • 'CDG comes highly recommended, the entire team are professional, friendly and know their stuff. Well worth a visit.'

  • 'All of the staff are really kind and friendly and in particular, I must thank Jonathan Wood for all the time and hard work he has put in to my teeth. I am very glad that I came here and would definitely recommend it to others.'

  • Meeting and being treated by Jonathan Wood changed my life. Jonathan was recommended to me by a friend who told me that she was sure he could help me. Over the years I had investigated having my bite corrected and was told the same thing again and again. My bite was difficult to fix. One dentist told me that teeth would need to be removed and even then, he could not guarantee that the treatment would be successful stating that it was highly probable the teeth and jaw would shift back to their original starting point. There was no jaw surgery or extraction of teeth. Eighteen months later the braces came off and I felt like a new person both physically and emotionally. I'm not sure you can put a price on what I have gained. I will be eternally grateful to Jonathan, his wonderful assistants, and the friendly, warm team at the Cosmetic Dental Group.

  • 'The Cosmetic Dental Group are an absolute gem! Always friendly and helpful, the surgery is a pleasure to attend.'

  • 'I now have a smile that people comment on all the time and am more than happy with all the treatment I received. I would recommend the practice to anyone.'

  • 'If I were to sum up the practice I would say patient-focused, outstanding in its’ field and one which just gets it right.'

  • 'I feel like my teeth are 100% better than they were before. I am very pleased. It’s like a weight off my mind. I didn’t know how conscious I was and so now having had the treatment, it has given me that little bit more confidence to smile freely without thinking of my teeth.'

  • 'All the staff at The Cosmetic Dental Group are very friendly and professional. The dental work I needed has been completed by Dr Willetts, and I am very pleased with the result. The cost was a lot less than I had originally been quoted, and no need for a visiting Consultant as Dr Willetts had the necessary expertise.'

  • 'Straight teeth, better pronunciation, and a fuller lip. Jonathan explained everything as we went along, and the before and after photos were gob smacking - what a difference!'

  • 'The staff there are fabulous and worked hard to accommodate my desire to get my teeth finished before going on holiday. I would definitely recommend this practice, as I now feel confident in my smile! Thank you for being so brilliant, friendly and accommodating.'

  • 'I’d just like to say how much I enjoy knowing I’m coming to the practice because when I come, I’m received right royally really. It’s a case of ‘how are you’ and a smile, the girls take my coat and it’s just so lovely. When you visit everybody is so responsive and wanting you to enjoy your session.'

  • 'As my dental appointment approached I was awash with trepidation. I needn’t have worried as the wonderful, welcoming staff and practitioners made my visit a dental delight! My dreaded visit turned out to be positive, painless and palatable! So much so, I’m paying them another visit in 6 months time.'

  • 'Two words but packed with more gratitude than you will ever know….thank you.'

  • 'I am extremely pleased with the speed and quality of the work I have had from Jonathan Wood- a complete transformation with no pain at all.'

  • 'Having undergone quite major dentistry over the past year, I can highly recommend The Cosmetic Dental Group.'

  • 'Having a lovely white smile projects a really healthy, attractive image that creates a positive response from everyone. I am really thrilled with the results and will be more than happy to recommend The Cosmetic Dental Group to my friends and clients. They have a really good reputation so I know they will be in good hands.'

  • 'Just a short note of thanks for dealing personally with my problem. I felt so much better within a day and want you to know that I do appreciate the time taken and 'gentle' approach.'

  • 'I've had such a great experience. Everything was explained to me clearly and in a way I would understand. I feel as though I have had much more for my money and time compared to other dentists I have been to.'

  • 'Katie is always punctual, well turned out, she greets you with an amazing smile and makes you feel so at ease. She is so professional and courteous and clearly is incredibly knowledgeable about all areas of dental hygiene. She is very thorough yet efficient at the same time.'

  • 'The Dental Health Plan at the practice has also been really good for me as it’s a great way of having your regular appointments paid for so you don’t have to think about it. You pay for the plan monthly, which is very reasonable and obviously for that you are getting your two examinations and two hygiene visits.'

  • 'It’s not a case of not affording to go, you just can't afford not to go. They make going to the dentist pleasurable.'

  • I could not recommend the Cosmetic Dental Group enough! They have been fantastic 👌 I was very nervous at first due to a previous experience, however, Caroline and the team have been fantastic and made this process a lot easier than I ever thought it would be. I don’t think I showed just how happy I was with my teeth when I left each time as in honesty I had never known what good looks like. However the amount others have noticed and said how good they look is a complement to the great job they have done and now I do know what good looks like! It has helped others I know to sign up to sort their teeth and I will continue my treatment with the plan going forward having seen the benefits and taken in the advice I have been given.